frequently asked questions
Fees & Insurance
What to Expect
Everyone’s first question
Fees & Insurance
What are your session fees?
Accepted forms of payment include credit, debit cards, and HSA/FSA cards. A card must be kept on file.
Your card will automatically be charged on the day of your therapy session.
Do you accept insurance?
We do not accept insurance and will not work directly with your insurance company to obtain in or out-of-network benefits. We are not an eligible provider for Medicare, which means they will not reimburse you for therapy with us.
Why Don't You Take Insurance?
Finding a therapist in North Texas who accepts insurance can be frustrating. We choose not to be in-network with insurance companies for very important reasons.
Most insurance companies focus on optimizing the costs and will often dictate what mental health services are covered and how many sessions you can have. They often require justification for therapy and proof of progress, which we view as an unnecessary invasion of your privacy and confidentiality (it’s also extremely time-consuming for us).
The reimbursement rate to be in-network with most insurance companies is too low. Most therapists cannot make a decent living on insurance reimbursement rates (after paying business expenses and taxes).
No Raises to Counter Inflation:
Insurance companies do not provide raises like a regular job. If we want a raise, we must petition the insurance company to change our contracted rate. This is a time-consuming process that is not always successful.
It is time-consuming for us to verify benefits and submit insurance claims. It takes weeks to get paid, and if they have any questions or deny claims, we have to complete more forms and spend time on the phone justifying why you need more therapy sessions. The whole process is frustrating and time-consuming. I would rather spend my time and energy helping you.
Clawbacks are when insurance companies decide that you did not qualify for mental health services after all. Even though they paid the claim, they can demand reimbursement from me. Clawbacks can happen months or years after the therapy sessions and are financially devastating.
Rather than pathologizing everyday struggles, we would rather focus on a wellness model and take as much time as necessary to work together to provide psychological relief.
Can I use my insurance anyway?
Maybe! We are an out-of-network provider, meaning your insurance company may reimburse a portion of your costs if you file a claim yourself.
Ask us if we can provide you with a “Superbill” so you can file an out-of-network claim – sometimes this is a possibility.
Not all insurance policies have out-of-network benefits. We do not contact insurance companies on your behalf, so you must consult with your insurance company regarding potential out-of-network benefits and claims.
Filing the claim yourself means that your DSM-5 diagnosis will be part of your permanent health record. However, sometimes filing an out-of-network claim can make therapy financially assessable.
Are you accepting new clients?
Unfortunately, we are not taking new clients at this time. Please check back in 4-6 weeks. Meanwhile, PsychologyToday is a great resource for finding local therapists with a variety of specialties.
Do you have evening or weekend appointments?
Yes, we have a few evening and weekend appointments available. They usually go quickly, so you can be added to a waitlist if we don’t have one available now.
What paperwork do I need to complete?
Before your first session, you will need to complete two forms: Intake and Informed Consent.
The Intake Form contains basic demographic and background information so we can use your session time to really focus on you (rather than me asking basic questions).
The Informed Consent document contains a breakdown of all our policies. Your signature is required to acknowledge that you have read and understand the policies. We will go over the highlights in your first appointment.
We have a fully digital practice, so all forms will be completed online using SimplePractice. It is better to complete the forms before your session – that way, we can focus on what brought you in.
What is your cancellation policy?
No-shows and late cancellations (less than 24 hours) will be charged the full session fee.
We understand that life happens and if you wake up sick or have an emergency, just let us know. Otherwise, all cancellations will need to be prior to 24 hours to avoid a charge.
How do I get started?
The best way to see if we’re a good fit is to schedule an appointment. While we could have a 15-minute conversation, I find that 15 minutes is just not enough time to figure this out. So, let’s sit down so you can really explain what’s going on. If I can’t help you, I’ll refer you to someone who may be a better fit.
Do you offer online sessions?
Yes! We have found that clients still prefer virtual appointments so they can access therapy in the comfort of their own space and avoid unnecessary travel time.
When you schedule an appointment, simply select the online option!
We use Simple Practice, so your session will be HIPPA Compliant with bank-level encryption.
What if I need between-session support?
You are welcome to schedule an extra session, but we do not offer crisis counseling or emergency services. If you are in a crisis, call the National Suicide Prevention Lifeline at 9-8-8 or go to the nearest emergency room.
Do you offer free consultations?
Yes, but the best way to determine if we are a good fit is to give it a try.
I find that clients’ situations are far too complex and nuanced to convey in a 15-minute call. I’d rather meet with you and take the time to really understand what brings you to therapy.
However, if we do offer free 5-minute consultations.
What is the Difference Between a Counselor and a Therapist?
Licensed Professional Counselor (LPC): Master’s degree in counseling or counseling psychology and licensed by the state.
Licensed Professional Counselor-Associate (LPC-Associate): Master’s degree in counseling or counseling psychology, licensed by the state, and still within the first 3000 hours (2-3 years) of counseling experience.
School Counselor: Master’s degree in school psychology. In Texas, school counselors also have two years of teaching experience.
Therapist: A counselor or psychologist who specializes in a particular type of therapy.
Psychotherapist: A therapist who treats mental disorders using psychological rather than medical methods. Counselors and Psychologists are often referred to as psychotherapists.
Life Coach: Someone who encourages clients on matters related to personal goals. There is no certification requirement, but many are certified. Life coaching is not related by the state and they cannot provide therapy or psychotherapy.
Psychologist: Doctorate degree in psychology and licensed by the state. Psychologists often specialize in assessments (such as ADHD and Autism).
Psychiatrist: Doctorate degree in medicine and licensed by the state. Psychiatrists often specialize in the diagnosis and treatment (often with medicine) of mental illness. Psychiatrists are the only mental health professionals on this list that can prescribe medicine.
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.
You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
We see therapy clients in-person and online from our Plano, Texas office.
Most of our clients are from:
Schedule an appointment, and let’s get you on a better path.